This is the preferred method of submitting Technical Support Requests. When this form is filled in completely we know we have enough information to deal with your request efficiently and it is sent directly to our development staff. The more information you give us, the quicker we will be able to resolve your problems. Please help us to help you by answering all the questions on this form as completely as possible. Thank you, Synergy Technical Support Do not forget to register! It is our policy to provide registered users with the best possible levels of technical support. We are happy to assist evaluators, but please be aware that your support requests will be prioritized behind those of registered users.

Product Number We need your Smalltalk Studio product number to process your request. This is displayed in the About Smalltalk Studio dialog. Select Help>About from any Smalltalk Studio popup menu to activate the About Smalltalk Studio dialog.

Product Version Which version of Smalltalk Studio are you requesting technical support for? Smalltalk StudioVersion 1.0 1.1 1.2 2.0

Operating System Which operating system are you using? Windows 95 Windows 98 Windows ME Windows NT 4.0 Windows 2000

Hardware Configuration What is your hardware configuration? Processor Speed (MHz) Memory (MB) Pentium® Pentium Pro® Pentium II® Pentium III® Pentium 4® Celeron® Duron® Athlon® Other 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9

Problem Severity Our Problem Severity rankings are: High Show stoppers. A problem which is stopping you from using Smalltalk Studio for productive work Medium A problem which is stopping you from fully exploiting a feature of Smalltalk Studio Low Anything else, such as questions, irritations, suggestions for improvements (very welcome) It is important to be realistic in your estimation of your problem's severity. We use your rankings to help us prioritize our work. If you rank a problem too highly, we will read your Problem Description, decide the severity is over-stated and place it at the back of the correct queue! Please rank the Severity of your problem: Low Medium High

Problem Description Please describe your problem in as much detail as possible. Include the steps we will need to follow to recreate the problem, one step at a time. This makes it much easier for us to recreate the problem, so we can get back to you faster.

Contact Details Now we need to know how to contact you with an answer or a request for more information. We will usually respond via email. If you do not have an email address we will use fax and if you do not have a fax we will use first class mail. Only in exceptional circumstances will we respond by phone. Name Organization Street 1 Street 2 City / State Post / Zip Code  Country Telephone Facsimilie E-Mail

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